Schedule
Mon–Fri 8 a.m.–5 p.m.
Job description
Respond to patient and payer inquiries, document account activity and help move assigned patient-account issues toward an appropriate next step under the direction of the Customer Service Billing Manager.
Key Responsibilities
- Review incoming questions about inpatient and outpatient accounts and take the appropriate action within assigned authority.
- Explain balances, accept authorized card payments or establish approved payment arrangements when a patient balance is due.
- Document each inquiry, action taken and required next step clearly in the patient-account record.
- Escalate complex or unresolved accounts to senior or supervisory staff.
- Follow up on self-pay and No-Fault pending accounts to obtain insurance information or discuss payment arrangements.
- Use approved billing systems and payer websites for eligibility review, account research and assigned billing activities.
- Maintain accurate records of calls, correspondence, bills, rejections, vouchers and related account activity.
- Communicate clearly and respectfully with patients, third-party payers and external agencies.
Minimum Qualifications
- At least two years of relevant patient-account, medical billing or healthcare customer-service experience.
- Experience reviewing account details, documenting calls and following defined procedures.
- Clear verbal and written communication, sound judgment and a professional approach to sensitive conversations.
- Ability to use billing systems and payer websites while protecting confidential information.
