Frequently Asked Questions About ATS Healthcare
About ATS and the Organizations We Support
What does ATS Healthcare do?
ATS Healthcare provides medical billing and revenue cycle management, prior authorization, provider credentialing and payer enrollment, hardware and software solutions, and medical transcription services. Each engagement is defined around the organization’s needs, systems and agreed responsibilities.
Who does ATS Healthcare serve?
Yes. ATS supports qualifying healthcare organizations across all 50 states. Service availability and implementation requirements are confirmed during discovery.
Does ATS Healthcare support practices nationwide?
Yes. ATS supports qualifying healthcare organizations across all 50 states. Service availability and implementation requirements are confirmed during discovery.
Which medical specialties does ATS support?
ATS supports a broad range of primary care, surgical, procedural, diagnostic, facility-based and specialty medicine settings. The team reviews specialty-specific billing, authorization, enrollment and technology requirements before confirming scope.
Questions About ATS Services
What is included in Medical Billing and Revenue Cycle Management?
The agreed scope may include claim preparation and submission, payment posting, denial follow-up, accounts receivable work and performance reporting. Exact responsibilities, exclusions, systems and reporting requirements are documented before implementation.
What do Prior Authorization Services cover?
Prior Authorization Services may include documentation review, request preparation, submission, payer follow-up and status communication within a defined workflow. Coverage and approval decisions remain with the payer.
What is included in Credentialing and Payer Enrollment?
Prior Authorization Services may include documentation review, request preparation, submission, payer follow-up and status communication within a defined workflow. Coverage and approval decisions remain with the payer.
What does ATS provide through Hardware and Software Solutions?
ATS helps practices evaluate and implement suitable hardware and software, including installation, monitoring, troubleshooting, training and ongoing assistance. Product availability, compatibility and support responsibilities are confirmed for each engagement.
Does ATS provide Medical Transcription Services?
Yes. Medical transcription is available as a supporting service for organizations that need it. Workflow, file transfer, turnaround, review and system requirements are confirmed before service begins.
What to Expect When Working With ATS
Can our organization begin with one ATS service?
Yes. An engagement can begin with one clearly defined service and scope. If additional needs emerge, ATS can assess related workflows separately and recommend a coordinated approach when it offers a practical benefit.
Can ATS work with our existing systems?
ATS reviews the organization’s current systems, compatibility, access requirements and responsibilities before implementation. Any technical requirements or necessary changes are identified during discovery and planning.
How does an ATS engagement begin?
ATS first reviews the organization, priority workflow, current systems, volumes, responsibilities and desired outcomes. The team then defines scope, owners, handoffs, implementation steps, reporting and escalation before work changes hands.
Will our organization have a dedicated point of contact?
ATS offers dedicated account management within applicable engagements. The assigned contact, communication rhythm, responsibilities and escalation path are confirmed as part of the working model.
Can ATS provide customized reporting?
Reporting can be adapted to the agreed service scope and decision-making needs of the organization. Available data, metrics, report format and delivery frequency are confirmed during implementation.
Can ATS help with a new practice or a growing multi-site organization?
ATS can support practice-startup and continued operational needs, as well as workflows that span multiple providers or locations. The recommended model depends on launch timing, systems, enrollment status, internal resources and service priorities.
Commercial and Data Questions
How much do ATS Healthcare services cost?
Pricing depends on the service, scope, volume, systems and responsibilities involved. ATS reviews the organization’s requirements and provides a proposal based on the agreed working model.
Does ATS offer an Insurance Collections Guarantee?
An Insurance Collections Guarantee may be available for qualifying Medical Billing and RCM engagements. Eligibility, exclusions, measurement methodology and other terms must be reviewed and documented before the guarantee applies.
How does ATS address privacy and security?
ATS defines data access and responsibilities according to the service scope and applicable agreements. Where protected health information is involved, privacy and security requirements should be documented in the service agreement and, when applicable, a Business Associate Agreement. Do not submit patient information through the public contact form.
What happens after we request a consultation?
An ATS representative reviews the organization type, service interest, current systems, priorities and timing, then contacts the requester to arrange a discovery conversation. Please do not include protected health information in the inquiry.
Talk With the ATS Healthcare Team
