Technology Solutions Built Around the Way Your Practice Works
ATS Healthcare helps medical practices evaluate, implement and support the hardware and software behind daily operations. From workstations and servers to practice-management, electronic health record and transcription systems, the engagement begins with your workflows, existing environment and support needs not a one-size-fits-all product list.
- Practice-Specific Planning
- Existing-System Review
- Installation & Training
- Ongoing Support
Hardware and Software Support for Medical Practices
ATS Healthcare provides customizable medical practice technology solutions for independent practices, medical groups, FQHCs and RHCs. Depending on scope, ATS can assess technology needs, help select suitable systems, support installation and user training, monitor workstations and servers, troubleshoot issues remotely and provide ongoing assistance.
Support Across Devices, Systems and Users
Technology Assessment
Review users, workflows, devices, applications, system dependencies and the operational problem the practice needs to solve.
Solution Selection
Compare suitable hardware or software options against the practice’s requirements, existing environment and approved budget.
Workstations & Servers
Support the vital desktop, workstation and server environment included in the agreed service scope.
Monitoring & Analysis
Monitor covered systems and review available performance or issue signals using the approved tools and access model.
Remote Troubleshooting
Investigate and address supported hardware or software issues through authorized remote-access procedures.
Practice Management Software
Help select, install and support software used for scheduling, billing and administrative practice workflows.
Electronic Health Record Systems
Support EHR or EMR selection, installation, user readiness and ongoing assistance within the approved engagement.
Transcription Technology
Support transcription software and related practice workflows where this capability is required.
Installation & Configuration
Coordinate approved setup activities, application configuration and user access for covered technology.
Training & Ongoing Assistance
Help users adopt the selected tools and provide continuing support under the agreed delivery model.
Confirm the Fit Before Changing the Technology
ATS reviews the practice’s current systems, user needs, workflows, vendor requirements, access model and support expectations before recommending an approach. Compatibility, integration, migration and implementation responsibilities are confirmed during assessment rather than assumed.
Designed for Change, Growth and Day-to-Day Continuity
Technology support can be scoped for a new-practice setup, a system replacement, an additional location, new users, recurring performance issues or continuing assistance for an established environment. The final plan reflects the practice’s size, complexity and internal technical resources.
A Practical Path from Assessment to Ongoing Support
Assess
Review the current environment, users, workflow requirements, recurring issues, risks and priorities.
01
Define
Agree on covered devices and applications, responsibilities, access, timing, support channels and success criteria.
02
Implement
Coordinate approved installation, configuration, user setup, testing and training activities.
03
Support
Monitor and troubleshoot covered systems, communicate status and review changing requirements over time.
04
Clear Responsibilities Across the Practice, ATS and Vendors
The Practice
Defines business and clinical requirements, approves purchases and access, maintains authorized users and follows its internal security obligations.
ATS Healthcare
Performs the assessment, implementation and support activities included in the written service scope
Technology Vendors
Control product functionality, licensing, updates, hosted-service availability, warranties and vendor-specific support.
Internet & Other Providers
Control connectivity and third-party services outside ATS’s direct operational responsibility unless explicitly included.
Support That Stays Aligned with the Practice
After implementation, ATS can provide monitoring, troubleshooting, training and ongoing assistance for covered technology. Status communication, escalation, support hours, response expectations and exclusions should be defined in the service agreement so users know where to go and what happens next.
Healthcare-Aware Support with One Accountable Relationship
ATS combines practice-specific planning, experienced healthcare teams, dedicated account management and 20 years of medical-practice experience. Technology support can also be coordinated with ATS revenue-cycle, prior authorization and credentialing workflows when the same systems or operational handoffs are involved.
Serving medical practices
Revenue Collected Annually
Collection Efficiency
States Nationwide service coverage
*Based on ATS internal reporting. Individual results may vary by practice, payer mix, specialty and service scope.
Hardware & Software Solutions FAQs
What types of medical-practice technology can ATS support?
ATS currently describes support for workstations, servers, Practice Management software, Electronic Health Record or Electronic Medical Record systems and transcription software. The exact products, devices and activities covered are confirmed during assessment and documented in the service scope.
Can ATS work with our existing systems?
ATS reviews the current environment, product requirements, access needs and intended workflow before confirming compatibility and responsibilities. Integration, migration or vendor-dependent work should not be assumed until that assessment is complete.
Does ATS provide remote monitoring and troubleshooting?
ATS can provide authorized remote monitoring and troubleshooting for covered systems where included in the engagement. Support hours, response expectations, security procedures, escalation and any on-site requirements are defined before service begins.
Start with the Revenue-Cycle Pressure You Need to Solve
