Careers

Under the supervision and direction of the Customer Service Billing Manager, performs customer service functions, various billing functions, processing, monitoring and following up of Patient Accounts in accordance with third party regulations.

• Answers all incoming inquiries on both inpatient and outpatient accounts and takes appropriate action as necessary to ensure that all issues are addressed, If a patient balance is due, makes effort of collecting the balance either by offering for patient to pay by credit card over the phone or by making payment arrangements.
• Documents in Collector Note entry clearly, the customer service call inquiry and what action is needed to ascertain payment of account.
• Refers any problem accounts to a staff member at the Senior or Supervisory level for assistance when unsure how to resolve.
• Makes patient calls on Self pay and No Fault pending accounts to ascertain insurance information or make payment arrangements on true self pays.
• Uses appropriate computer system, and correct function e.g. Medical billing computer system, , Medicaid and web sites for eligibility, billing of co-pays,
• Maintains and keeps accurate files and log for patient and insurance telephone calls, correspondence, bills, rejections, vouchers, etc.
• Expresses clearly verbally or by written correspondence to patients, third party payers and outside agencies In response to inquiries.

• Full Time

• 8 a.m. to 5:00 p.m.

• Monday through Friday