An urgent care practice worked with ATS Healthcare to bring previously uncollected revenue into a structured review and follow-up process. The defined uncollected-revenue work was completed within six months.
At a Glance
| Client | Urgent care practice |
| Location | Florida |
| Primary focus | Previously uncollected revenue |
| Reported result | Defined uncollected-revenue follow-up completed within six months |
The Challenge
The practice had outstanding revenue requiring organized review and sustained follow-up. Without a structured process, unresolved items could remain difficult to prioritize and monitor alongside current billing activity.
How ATS Responded
| Define the backlog | Identify the accounts included in the engagement and establish their status and required next action. |
| Work the priorities | Organize follow-up around documentation, payer response, corrections and escalation needs. |
| Track completion | Maintain visibility into progress, unresolved exceptions and completed follow-up throughout the engagement. |
The Result
Uncollected-Revenue Follow-Up Completed Within Six Months
ATS reports that the defined uncollected-revenue work was completed within six months. The engagement gave the practice a structured way to work through outstanding items and understand which accounts had been completed, remained open or required a decision.
Why It Matters
Urgent care revenue cycles can generate a large volume of follow-up activity. Defining the backlog, assigning next actions and tracking exceptions can make outstanding revenue more manageable.
